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Questions & Answers

pop god personalised pop art - questions

How do I order a Pop God personalised portrait?

What happens once I have ordered my personalised artwork?

How can I pay for my personalised pop art?

When do I pay for my personalised pop art portrait?

Can I order a Pop God portrait via telephone or email?

What is the finished artwork printed on?

How do I send Pop God my photograph?

Can you check my photograph before I place an order?

Do you accept printed photographs to work from?

I have a special requirement, what should I do?

Do you cater for trade/corporate customers?

What if I change my mind?

How can I contact Pop God?

How much is delivery?

Do you deliver internationally?

Where can I find your terms and conditions?

confused - pop god personalised pop art

 


personalised pop art - answers

How do I order a Pop God personalised portrait?

Pop Gods order process is very simple and completely online. First, complete our simple order form, where you will select the style, finish and size for your pop art portrait and also have the opportunity to upload your chosen photo for the artwork. Upon submitting the form you will be re-directed to our secure payment gateway where you can complete payment for your portrait... it's as simple as that!

For further information visit our how it works page.

What happens once I have ordered my personalised artwork?

Once you have ordered your personalised pop art portrait, Pop God will begin by hand illustrating your artwork from your photograph in the style you have chosen. Once the design has been completed you will receive a proof of the design for your approval or amendment (usually sent via email). When you are completely happy with the design, you must email Pop God your approval, at which point we will print and frame the final design on your chosen surface (e.g. canvas) before delivering it to your door in plenty of protective packaging. If you have any further questions please feel free to contact us or visit our how it works page.

How can I pay for my personalised pop art?

Payments by PaypalThe easiest and quickest method to pay is via our secure online payment platform, provided by Paypal, which accepts most major debit and credit cards as well as payment through your paypal account - although no registration to Paypal is required to complete your purchase. We also accept bank transfer (BACS) but please contact us if you wish to pay via this method.

Your online security is our main concern, which is why we use the most well respected and secure payment platform in the world - Paypal. For further details on the security of your transaction please visit our Secure Payments page.

When do I pay for my personalised pop art portrait?

You must pay for your complete purchase at the beginning before Pop God begins any illustration of your artwork. The simple order process allows you to make all the necessary decisions before we begin the artwork process and as such Pop God must receive full payment before commencing work.

Can I order a Pop God portrait via telephone or email?

We do accept orders via telephone and email if you prefer to order via either of these methods - visit our contact us page for details of how to get in touch. However, payment must be received before we commence work on your personalised design and the quickest method to pay is via our online shop. If ordering via either of these methods we will request payment via a email invoice (if you provide a email adress) or via bank transfer (BACS) and we will provide you with our bank details once we have received your order.

What is the finished artwork printed on?

Your finished pop art portrait can be printed on a choice of 4 different surfaces. The majority of our customers have their new artwork printed on our high quality canvas, which we provide either with gallery wrapped edges or white edges. Alternatively if you wish to frame your art yourself we also offer artist quality satin photographic paper - which will arrive in a roll.

However our newest and most exciting addition to the range is our ability to print onto crystal clear plastic (Acrylic/Perspex) which gives your image a truly modern finish and looks like it has been printed straight onto glass. During the order process you will be given the option to print onto any of these surfaces.

How do I send Pop God my photograph?

There are 3 ways you can send Pop God your photograph for use in your personalised portrait. Firstly, you will be given the opportunity when selecting your portrait features to upload your digital photograph to our secure server, which is the fastest method and will allow Pop God to get cracking straight away on your design. Alternatively you can email your digital photograph to photos@popgod.co.uk, or post you printed hardcopy of the photograph (which we will scan and send back along with the finished artwork) to Pop God, 52 Ladysmith Road, Brighton, BN2 4EG. You must also remember to state your name, address and order number if you choose to email or post your photograph to us.

Can you check my photograph before I place an order?

Pop God will be happy to check the suitability of your photograph before you order. Just send the photograph you wish to use for your own personalised portrait to photos@popgod.co.uk along with details of which style you think you'll order and any other additional information. We will review your photograph as quickly as possible and get back informing you of whether we will be able to work with the photograph.

Do you accept printed photographs to work from?

Yes we do. Once you have ordered you personalised pop art - either online or via one of the other methods, just send your chosen photograph to Pop God, 52 Ladysmith Road, Brighton, BN2 4EG and we will scan the original before digitally hand drawing your personalised portrait in the style you have ordered. Once we have finished with your printed photograph and completed the order we will send the original back to you along with your finished print.

I have a special requirement, what should I do?

Pop God loves to give the customer exactly what they want and each person has a slightly different perspective on what they want from their personalised artwork. If you have a special requirement which you would like to incorporate into the design of your pop art please contact us and we will happily do everything within our power to include it in the design. Please bear in mind that some special requirements may have additional fees added to the final cost to accommodate any additional artworking or printing. For further details on the likely cost of any special requirement just get in touch to discuss the issue.

Do you cater for trade/corporate customers?

Yes, Pop God has dealt with numerous trade customers. Whether you are a interior designer requiring some modern and fun canvasses for a particular space or a corporate client in need of a gift for an employee, Pop God can deliver exactly what you need. Get in touch with Pop God at your earliest convenience to discuss what you had in mind and we will consider any trade discount dependant on the size and complexity of the order.

What if I change my mind?

Pop God is committed to 100% customer satisfaction - so if you have decided that you do not want the final artwork printed because you do not like the colours or would like amendments to the design, just contact Pop God with the revisions you require (within reason) as this is part of the service and we will be happy to amend the design and resubmit for your approval.

In the unlikely event that you decide that you do not want to complete your order, you may contact Pop God and under our discretion we may refund a proportion of the cost dependant upon what work has already been completed. If you have received your approval proof and subsequently decide that you do not want the finished print you must contact Pop God immediately to stop the production process. In this instance we will refund the cost of the printing - as long as it has not happened yet - but will retain a certain amount of the cost, which we will inform you of, to cover the cost of hand illustrating your design.

If you are still unsure or require any further information please contact us and we will be happy to explain our procedures in more detail.

How can I contact Pop God?

Pop Gods studio is a busy place, so we have provided a number of ways to get in touch. The easiest way to get in touch is via our contact us page and fill in the online enquiry form. Alternatively you can email info@popgod.co.uk, or call 01273 929260 and we will respond to your enquiry as soon as possible.

How much is delivery?

Pop God is delighted to announce that all deliveries to the UK are completely free. Each personalised pop art portrait will be quickly dispatched within plenty of protective packaging free of charge to all of our UK customers.

International deliveries incur a proportionate delivery fee as detailed on our delivery page.

Do you deliver internationally?

Yes Pop God does deliver internationally. If you are not a UK customer, rest assured that Pop God will deliver to almost anywhere in the world. You can refer to our delivery page for further details and approximate prices or just get in contact for any additional information.

Where can I find your terms and conditions?

All of our terms and conditions can be found by clicking here

*Exceptions apply. Please see our delivery page for details.